top of page

Privacy Policy

​​

At Deep Sym Ltd, we are committed to protecting your privacy. This privacy policy explains how we collect, use, share, and protect your personal data. It applies to all interactions with our website www.deepsym.com (our “Site”), regardless of how you access it. Please read this policy carefully to understand how we handle your information and ensure compliance with data protection laws.

 

Who We Are​

​

We are Deep Sym Ltd, a company registered in England (Company n.12470796), with registered address at 4 Maxilla Walk, London, England, W10 6NQ (“we,” “us,” “our”). As the data controller, we are responsible for determining the purposes and means of processing your personal data.

​

This policy applies to all individuals interacting with our sites or using our services, including:

  • Business Contact: An employee, consultant, or agent of a business entity we sell to.

  • Customer: An individual purchasing directly from our site.

  • User: Anyone accessing our websites.

 

What Type of Information Do We Collect?

​

We collect and process various types of personal data, which may include:

​

  • Contact Details:  Information such as your email address and shipping address when you opt in to receive marketing communications, send us a message or make a purchase.

  • Correspondence Data: Records of communication between you and us (e.g. emails).

  • Payment Data: Payment details you provide when purchasing from us.

  • Technical Data: Data automatically collected when you use our Site, including IP addresses, browser types, operating systems, and browsing behavior.

  • Transaction Data: Details of purchases or transactions made on our Site.

  • Visitor Data: Information about your visit, such as pages viewed, response times, and interactions with our Site.

​

We may also aggregate anonymized data to improve our services. This data cannot be used to identify you.

 

How Do We Collect Information?

​

We collect personal data in the following ways:

  1. Direct Interactions:

    • Filling out forms on our Site.

    • Contacting us via email, phone, or other means.

    • Creating an account or making a purchase.

  2. Automated Interactions:

    • Using cookies, server logs, and other technologies when you browse our Site.

  3. Third-Party Sources:

    • Information from analytics providers (e.g., Google Analytics) or other public sources.

 

Why Do We Collect Such Personal Information?

​

We collect personal data for the following purposes:

  • To provide our services, process your transactions, and deliver your products.

  • To respond to your inquiries and provide support.

  • To send marketing communications and updates (with your consent).

  • To improve our Site’s performance and enhance user experience.

  • To comply with legal and regulatory obligations.

 

How Do We Store, Use, Share, and Disclose Your Personal Information?

​

We handle your personal information with care, storing it securely and using it only for the purposes outlined above. Specific details include:

​

  • Storage: Personal data is stored on secure servers and protected using industry-standard encryption.

  • Use: Data is used to provide services, improve our offerings, and communicate with you.

  • Sharing: We may share your personal data with:

    • Business partners, suppliers, and subcontractors to fulfil contracts.

    • Analytics and search engine providers to optimize our Site.

    • Professional advisers, such as legal and auditing services.

​

We may also disclose your data:

​

  • To comply with legal obligations.

  • As part of a business transaction, to fulfill an order. 

​

Third-party providers used by us will process your personal data according to their own privacy policies. We encourage you to review those policies for further details.

 

How Do We Use Cookies and Other Tracking Tools?

​

Cookies and similar technologies collect data about how you interact with our Site.

  1. Types of Cookies We Use:

    • Strictly Necessary Cookies: Essential for the operation of our Site (e.g., logging in).

    • Analytical/Performance Cookies: Track visitor behavior to improve performance.

    • Functionality Cookies: Enable personalization (e.g., remembering preferences).

    • Targeting Cookies: Tailor advertising to your interests.

  2. Managing Cookies:
    You can block cookies through your browser settings. However, this may affect your experience on our Site.

  3. Third-Party Cookies:
    Some cookies are set by external services (e.g., Google Analytics) and are governed by their privacy policies.

 

How Do We Communicate With You?

​

We may contact you for the following purposes:

  • To respond to inquiries or requests.

  • To send transactional updates, such as order confirmations.

  • To send marketing communications, if you have opted in.

You can opt out of marketing communications at any time by contacting us at support@deepsym.com.

 

How Can You Withdraw Your Consent?

​

You can withdraw your consent or request changes to your personal data by contacting us at support@deepsym.com.

 

Privacy Policy Updates

​

We may update this policy from time to time. Changes will be posted on this page, and, where appropriate, we will notify you via email.

 

Your Legal Rights

​

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate data.

  • Request deletion of your data where no longer necessary.

  • Object to processing based on legitimate interests.

  • Request restrictions on data processing in certain circumstances.

  • Receive your data in a portable format.

  • Withdraw consent at any time, where consent is the basis for processing.

To exercise these rights, please contact us at support@deepsym.com.

 

Questions and Contact Information

​

If you have questions about this policy or wish to exercise your rights, please contact us:
Email: support@deepsym.com
Website: www.deepsym.com

bottom of page