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Terms of Sale

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By accessing or using the website of Deep Sym Ltd ("Website") and placing an order, you agree to comply with and be bound by these Terms of Sale. If you do not agree to these terms, you must not use the Website or place an order. These terms govern all purchases made through Deep Sym Ltd ("we," "us," or "our"). You must read these terms carefully before proceeding with any purchase. By proceeding with any order on our Website, you confirm that you have read, understood, and agree to be bound by these Terms of Sale. You also agree to comply with all applicable laws and regulations related to the use of this Website and the purchase of products from Deep Sym Ltd.

You can review the most current version of the Terms of Sale at any time on this page. We reserve the right to update or change these Terms of Sale by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of the Website following any changes constitutes acceptance of those changes.

By agreeing to these Terms of Sale, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have consent for any minor dependents to use this site.

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1. Definitions

1.1 ‘General Terms of Sale’: The standard terms of sale of Deep Sym Ltd, a company incorporated under the laws of the UK, with a registered office at 4 Maxilla Walk, London, England, W10 6NQ, entered in the company’s registry under number 12470796.
1.2 ‘Order’: Any order placed by the Customer with the Supplier under this Agreement.
1.3 ‘Product(s)’: The products ordered by the Customer.
1.4 ‘Defect’: Any visible or hidden defects caused by the Supplier making the products unsuitable for their intended purpose.
1.5 ‘Intellectual Property Rights’: Rights associated with works of authorship, including copyrights, trademarks, patents, and trade secrets.
1.6 ‘Agreement’: The Agreement between the Customer and Supplier, including these General Terms of Sale and all orders.
1.7 ‘Website’: www.deepsym.com.

 

2. Applicability

2.1 These Terms of Sale govern the Supplier’s delivery of Products to the Customer, in accordance with the Customer’s order.
2.2 The Customer is not permitted to distribute the Supplier’s Products, unless agreed upon in writing between the parties.
2.3 The Supplier reserves the right to modify or discontinue products at any time.
2.4 Products are intended for sale in the countries specified on the Website or otherwise agreed with the Customer.
2.5 Product images on the Website are for illustrative purposes only; actual products may differ slightly in appearance.
2.6 All offers made by the Supplier are non-binding and subject to change or withdrawal at any time.

 

3. Pricing, Invoice, Payment

3.1 All prices displayed on the Website include VAT (where applicable), but exclude shipping, insurance, or any taxes and duties associated with the product or payment methods, unless specified. The latter are the Customer’s responsibility.
3.2 Any discount communicated by the Supplier relates solely to the price of a Product, but not to any insurance costs, import or export duties, taxes, or costs associated with specific online payment methods.
3.3 The Supplier may change prices at any time without prior notice.
3.4 The Supplier is not required to send a paper invoice, and the Customer accepts electronic invoices.
3.5 Payment must be made at checkout using the available payment methods (e.g., credit/debit cards or PayPal).
3.6 In the event of a pricing error, the Supplier reserves the right to cancel the order and issue a refund.

 

4. Orders and Pre-Orders

A Pre-Order refers to the purchase of a Product that is not yet available for immediate shipment. The estimated delivery timeframe for pre-order items will be specified on the Product page at the time of purchase.

4.1 Orders must be placed through the Supplier’s Website. The Supplier will acknowledge receipt of the order via an automatically generated email.
4.2 For pre-orders, full or partial payment (as specified) is required at the time of order to secure the item for shipment once it becomes available.

4.3 Partial payment must be requested by submitting the contact form on the website or emailing support@deepsym.com.
4.3 The Customer may cancel a pre-order before the product is shipped by contacting the Supplier at support@deepsym.com.
4.4 The Customer will receive a full refund (including any deposits) within 14 days of the cancellation request.
4.5 Delivery estimates for pre-orders are provided, but are subject to change due to unforeseen circumstances such as manufacturing delays. If there is a delay, we will notify you as soon as possible and provide an updated estimated delivery time frame.

4.6. Once the Product has been shipped, standard return policies apply, as outlined in our Return Policy. 

4.7. The Supplier may suspend or cancel an Order if it believes that the identity of the Customer, the address, or payment details are incorrect or fraudulent.

4.8. The Supplier reserves the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.

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5. Right of Withdrawal 

5.1 The Customer has the right to cancel the purchase within 30 calendar days of delivery by notifying the Supplier in writing at support@deepsym.com. The Product must be returned in its original state and packaging.
5.2 Return costs are the responsibility of the Customer, except when the Product is defective or not as described. The return of the Products is at the Customer’s risk.

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6. Delivery

6.1. Delivery estimates are provided during checkout but are not guaranteed.

6.2  Ownership and risk transfer to the Customer upon delivery of the product.

6.3 If delivery is delayed due to factors beyond the Supplier’s control, the Supplier will notify the Customer and minimize impact.
6.4 The Supplier is not liable for errors made by the Customer in submitting delivery details.
6.5 The Supplier may request proof of identification upon delivery.

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7. Intellectual Property Rights

7.1. The Customer agrees not to infringe upon any Intellectual Property Rights of the SUPPLIER.

7.2. The Customer will refrain from any action that may cause confusion in the market or is considered an unfair trade practice.

7.3  All intellectual property rights, including but not limited to copyrights, trademarks, patents, and design rights, related to the products sold by Deep Sym Ltd remain the sole property of Deep Sym Ltd or its licensors. The sale of a product does not transfer any intellectual property rights to the customer.

7.4  By purchasing from Deep Sym Ltd, the customer agrees to:

  • Not copy, reproduce, or create derivative works from the product.

  • Not disassemble, decompile, reverse engineer, or otherwise attempt to derive the source code, design, or underlying technology of the product, unless expressly permitted by applicable law.

  • Not use the product for purposes that infringe on the intellectual property rights of Deep Sym Ltd or its licensors.

7.5  Except as explicitly stated in writing, no license to any intellectual property rights is granted to the customer by purchasing or using the product.

7.6  Any unauthorized attempt to replicate, reverse engineer, or otherwise misuse the product will be considered a breach of this agreement and may result in legal action. Deep Sym Ltd reserves the right to seek damages and other remedies permitted by law.

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8. Warranties

8.1 8.1 The Supplier warrants that the products will be free from material defects for 12 months from delivery and will conform in all material respects with their Product Description defined on the website. 

8.2 The warranty in clause 8.1 shall not be applicable to any defect in the products due to:

(a) wilful damage, unusual storage or working conditions, accident or negligence 

(b) The Customer does not use or operate the products in accordance with the user instructions; 

(c) any modification or repair that is not authorised by the Supplier.

8.3 The Customer has other legal rights in relation to products that are faulty or not as described.

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9. Liability

9.1 Nothing in these Terms excludes or limits the Supplier's liability for:

a) Death or personal injury caused by the Supplier's negligence;
b) Fraud or fraudulent misrepresentation; or
c) Any other liability that cannot be excluded or limited by law.

9.2 Subject to Clause 9.1, the Supplier is not liable to the Customer for:

a) Loss of profits, sales, business, or revenue;
b) Loss of data, information, or software;
c) Loss of business opportunities or anticipated savings;
d) Loss of goodwill or reputation; or
e) Any indirect, special, or consequential loss or damage.

9.3 The Supplier's total liability for any losses or damages arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the price paid by the Customer for the Product(s), including any delivery charges.

9.4 The Supplier provides the Product(s) for domestic, private, or internal business use. The Customer agrees not to use the Product(s) for resale purposes unless explicitly agreed with the Supplier in writing.

9.5 Except as expressly stated in Section 8: Warranty, the Supplier does not provide any additional warranties, conditions, or representations, whether express or implied, to the fullest extent permitted by law.

 

10. Protection of Personal Data

In the context of the performance of this Agreement, the Supplier may collect personal data of the Customer, including name, address, e-mail address, phone number, and payment details. This information will be processed in accordance with the EU General Data Protection Regulation and the UKA Data Protection Regulations.

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11. Indemnification

The Customer agrees to indemnify and hold harmless Deep Sym Ltd and its affiliates, officers, directors, agents, contractors, licensors, and employees from any claims arising out of the Customer’s breach of these Terms of Sale.

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12. Termination​

12.1 This section applies to you if you are a consumer/Customer

12.2 You may terminate your contract with us at any time. Your rights upon termination depend on the circumstances:

(a) If the product is faulty or not as described, you have a legal right to end the contract, request a repair or replacement, or receive a full or partial refund.

(b) If you simply change your mind, you may be eligible for a refund if you are within the cooling-off period, but deductions may apply, and you will need to cover the cost of returning any goods, refer to our Returns Policy for more details. 

12.3 You may terminate the contract immediately, and we will provide a full refund for any unprovided products, if:

(a) we notify you of a significant change to the product or terms that you do not agree to;
(b) we inform you of an error in the product price or description, and you no longer wish to proceed;
(c) delivery of the product is significantly delayed due to events beyond our control;
(d) supply of the product is suspended for technical reasons for more than 90 days; or
(e) you have a legal right to terminate the contract due to something we have done wrong, including late delivery.
12.4 Refunds will be processed promptly within 14 days, subject to deductions as outlined in the Returns Policy.
12.5 We may terminate the contract at any time by notifying you in writing if:
(a) you fail to make payment within 14 days of a reminder;
(b) you do not provide necessary information for product delivery, such as your address;
(c) you fail to allow us to deliver or collect the products within a reasonable timeframe; or
(d) you do not grant us access to your premises to supply services, if applicable.

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13. Deep Sym Referral Program Terms & Conditions​

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  • Qualified Referral: A successful referral is a purchase made by a Referred Customer who clicks the Referral Program link provided by the Referrer.

  • Rewards: The Referrer (practitioner) receives a 5% commission on the Referred Customer's purchase, while the Referred Customer receives a 5% discount.

  • Eligibility: Available to practitioners only, unless agreed otherwise. The Referred Customer and the Referrer cannot be the same person. 

  • Cancellation: The Supplier reserves the right to close accounts and cancel the Referral Program or change these terms at any time.

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14. General Disclaimer

Sym products are not intended to diagnose, treat, cure or prevent any disease and are not intended to supersede the relationship between you and a health-care provider.

 

15. Severability

If any part, term or provision of this Agreement is held to be illegal, in conflict with any law or otherwise invalid, the remaining portion or portions shall be considered severable and not be affected by such determination, and the rights and obligations of the parties shall be construed and enforced as if the Agreement did not contain the particular part, term or provisions held to be illegal or invalid.

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By purchasing from our website, you agree to comply with these terms and acknowledge that you have read and understood them.

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